We operate, monitor and improve the systems we deliver, with the on-call habits we keep on our own products, and hand them to your team when it is ready.
Most projects are handed over the week they go live, which is when the real problems start. A report breaks at month end, a tax rule changes, and the person who built the integration is on another client. The operations head ends up raising tickets into a queue and chasing them by phone. A system nobody looks after soon becomes a system nobody trusts.
Health checks, error alerts and scheduled-job checks on everything we run. Alerts go to a named person on call, not to a shared inbox.
Every alert has a written first response, and every incident gets a short note on what happened and what changed. You read the note, not a ticket number.
Each release is checked and signed, and a failed deploy stops before the live version changes. The system stays on the last good build while we fix it.
A weekly note on what ran, what broke, what we changed and what we propose next. The return agreed at the start is reported until your team takes over.
Agents we run for you are reviewed on what they flagged and what a person did with it. They draft and flag, a person approves, nothing moves money on an algorithm's say, and any agent not earning its keep is switched off.
Documentation, runbooks, access and a period of working side by side. Handover is in the scope from the first week, and it happens when your team is ready, not when a contract ends.
NeauraBuild's team operates its own products in production every day, including the systems that bill our trade and sign our people in. Deploys are signed and checked, servers take no SSH, and a failed deploy leaves the live version running. The discipline you get is the one we already keep for ourselves.
Yes, written per engagement. We agree the hours, the response for each severity and the reporting before we start, and we commit to what we can keep, not to a figure that looks good in a proposal.
Sometimes. We start with a review of how it is built and deployed, and tell you what has to change before we can stand behind it.
When your team can run it without us in the room. We agree the signs of readiness at the start, train against them, and step back one area at a time.
Most projects fail after go-live, not before it: the software works and nobody uses it. So we do not stop at delivery. We advise, build, implement, operate, and only then transfer, with change management and adoption run as hard as the code.
Named, scoped, switchable agents that read, reconcile, forecast, flag and draft, taking the work off your people’s desks and putting revenue back on your books. A person approves every move that touches money.